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How To Complain The Right Way

Some of us love complaining, many of us do not. I am not good at confrontation, so would rather not need to complain ever! But all of us have to at some time. So we thought it helpful to examine how to complain the right way. After all, there is an art to it.

Be Genuine

I find there is little worse than people who complain for the sake of it. Or because they think they can get something out of it. I know at least two people who fit the bill in that regard. A valid complaint is your first step to complaining the right way. By which i mean have a genuine grievance that permits a complaint to be made. The stronger ground you are on when complaining, the more likely the process will be constructive and successful.

How To Complain The Right Way. Manners Cost Nothing!

When complaining, politeness is a must. It is common decency above anything else, but is more likely to get you the result you desire, and the cooperation of those you are complaining to or about. After all, the person you speak to is unlikely to be the person responsible for your complaint anyway.

How To Complain The Right Way. Be Prepared

If you are going to file a complaint, then come prepared. Have all the details of the situation available, including all prior correspondence, dates, times, and purchase details if relevant. This will help the process go smoother, and increase your chances of a satisfactory conclusion too.

Don’t Be Entirely Negative

A complaint is by its very nature a negative experience, but that does not mean that your report should be entirely negative. It is perfectly fine and in fact beneficial to mention positive aspects of your experience, such as a helpful employee. If your complaint revolves around a faulty item, there is nothing to be gained with personal criticism, unless they deserve it.

How To Complain The Right Way – Be Prepared To Escalate

Many complaints will be resolved amicably and to the satisfaction of the complainant. But if that does not happen, then do not be put off escalating the complaint to a higher level .You may want to even contact a company CEO, or as i have found to be very effective, go public. A tweet soon has a company scurrying to help, in my experience. No company likes negative publicity. 

Know What You Want

When you begin your complaint, it helps to have a good idea of what you want. you need to decide what outcome you seek. Be it money back, extra compensation, a replacement item and so on. Have clear aims, and be realistic, rather than seeing it as an opportunity to make some money.  And be patient – often these matters are not resolved overnight.

Say Thanks

If you get the outcome you desire, do not be reticent to say thank you. Just because the initial transaction was not a success, does not mean you cannot be thankful for others dealing with your complaint in a helpful and efficient manner.

 

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