To contact us about anything to do with our bad credit loan service, our contact details are as follows.
Mon – Fri 9AM to 5PM Sat – Sun VARIABLE HOURS
Online applications available 24/7.
In the unlikely event of a complaint, please see our special complaints section for details of how to complain, and what to expect from use in response. Moolr take complaints seriously, and will look at any correspondence as soon as is possible. We will be thorough in working out why a complaint has been put in. As a company, we look to find a solution for all parties.
We offer contact details clearly on our website and do not look to hide away from customers getting in touch. Moolr offer multiple methods of getting in touch too so that you can choose the method that you are most comfortable with. Complaints are part of running a business. But we are not complacent about receiving them. We take them seriously and always look to improve our customer service and reputation. We note feedback and look to act on it at all times.
If you have previously opted in to 1st party marketing (i.e. communication from us), or 3rd party marketing (from a marketing partner, following an opt-in to another website), then please enter your email address here. Please note, that legally communication is expected to cease within 28 days. However we aim to ensure that all partners prevent communication within 7 days. We do not pass on your details to 3rd parties, but we implore you to keep your computer secure at all times to protect your details.