| Short term loans

Treating Customers Fairly

At Moolr™, treating customers fairly is at the heart of everything we do. Read our policy here.

Treating Customers Fairly

William Ellis Sinclair operates as a licensed online Credit Broker in the UK Consumer Credit Industry. William Ellis Sinclair focuses on finding unsecured lending products to customers from many different backgrounds. This includes those with a bad credit history. William Ellis Sinclair is a licensed credit broker, and not a lender. William Ellis Sinclair is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number 618190.

We understand that the fair treatment of all our customers, along with the provision of excellent customer service is of utmost importance to the success of our organisation. We are fully committed to treating our customers fairly, as is highlighted in our mission statement. The statement outlines our core values.

Mission Statement

Most of all, our mission is to provide our customers with a quick and easy way of finding a suitable consumer product online, with the maximum amount of knowledge. Our goal is to achieve this through constant improvements in our loan brokering technologies and systems. This is in order to make applying for credit a stress-free process. We ensure that our customers understand all of their options before applying for credit. We do this through regularly updated blogs and information. Those who are unsuitable for borrowing understand the other options available to them.

What is Treating Customers Fairly (TCF)?

We are regulated by the Financial Conduct Authority (FCA), and strictly adhere to the guidelines they set out in order to protect consumers. The FCA has highlighted 6 key points that are fundamental to their TCF enterprise:

  • Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture.
  • Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
  • Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  • Where consumers receive advice, the advice is suitable and takes account of their circumstances.
  • Consumers are provided with products that perform as firms have led them to expect. The associated service is of an acceptable standard and as they have been led to expect.
  • Customers do not face unreasonable post-sale barriers imposed by firms to change product,or to switch provider, submit a claim or make a complaint.

Our Objective

At Munee Hut Llp, we take these values into every decision we take. First of all, we aim to provide our customers with an informed, simple and efficient journey as possible. Furthermore, we want to provide confidence to our customers and make them feel like they have every tool needed before applying for consumer credit.

The Goal:

In addition to the above, to inform our customers of the benefits, risks, costs, and terminology of all aspects of any given financial product, throughout the journey with us.

Ensure that customers know how to contact us in the event of a problem or question.

To assure that customers feel they are being treated fairly, through unequivocal product and service knowledge.

We want to make the possibility of offering an unsuitable product minimal. To provide our customers with the confidence they are being provided with all relevant information. This is through providing clear, concise, and up-to-date product knowledge throughout the following stages of the customer life-cycle:

  • Website design
  • Financial promotions
  • Online sales process
  • Key information
  • Customer support

William Ellis Sinclair fully embrace the FCA’s Treating Customers Fairly initiative.

  • We commit to treating our customers fairly – and this is fundamental to our organisation’s culture.
  • We constantly make improvements to the design of our service, in order to meet the needs of consumer groups.
  • What’s more, our customers will be presented with accurate, and up-to-date information throughout, in order to form a reasoned conclusion.
  • We will always give balanced, and unbiased information.
  • Consumers will fully understand the exact service that we are presenting them.
  • Customers will never witness unreasonable post-sale hurdles.

In order to adhere to the above values and commitments, we have a dedicated compliance team that provides staff with TCF training, as well as other areas of compliance.

If you have any questions on our Treating Customers Fairly policy, we’d be happy to receive them, by emailing us at [email protected] or write to us at William Ellis Sinclair, 26A Dunraven Place, Bridgend, CF31 1JD. Or simply visit our contact us page for other ways to speak to us.