Consumer rights are legal protections that ensure that consumers are treated fairly in the marketplace. We took a look at what these rights include.
Consumer Rights – Right to safety
Consumers have the right to expect that the products and services they purchase are safe and free from defects that could cause harm.
Think twice before buying from anybody or anywhere.
While ordering goods online has made it much simpler to have them delivered right to your door, there is a chance that the producer may not conform with UK safety regulations when making or labelling the items in question. This is especially true if you purchase them from a vendor situated outside the country.
Right to be informed
Consumers have the right to receive accurate and complete information about the products and services they purchase. This includes information about the price, ingredients, and potential risks.
People have a right to information about how companies collect their personal data. And how they may then use it.
Companies must inform people of a number of things. The reasons you will be using their personal data, how long you will keep it, and with whom you will be sharing it. We refer to this as “privacy information.”
Consumer Rights – Right to choose
Consumers have the right to choose from a variety of products and services at competitive prices. This may seem obvious, but we feel it important to reiterate it. There is little benefit to consumers in a monopoly, except ease of choice.
Consumer Rights – Right to be heard
Consumers have the right to voice their complaints and expect businesses, government agencies, and other organizations to address them.
Right to redress
Consumers have the right to seek legal or financial redress if a product or service has caused them harm.
Right to privacy
Consumers have the right to expect that their personal information will be kept private and for producers to protect them from unauthorized access.
Right to education
Consumers have the right to access information and resources that will help them make informed decisions about the products and services they purchase. After all, we all know instances where information provided has not been up to scratch. What’s more, that often leads to the consumer making bad purchasing choices.
Conclusion
Laws and regulations at the local, state, and federal levels protect consumer rights. Businesses and organizations that violate these rights may find those in power subjecting to legal action and financial penalties.
Additionally, the consumer themselves can carry out such action. It is important to stay aware of your rights as a consumer.
